It is essential for dealer principals to grasp that an employee who excelled in driving a dealership from point A to point C may not possess the skill set to navigate the journey to point D.

Hear from industry-veteran, Mark Sheffield, as he discusses crucial steps dealerships can take to prevent the loss of valuable employees due to well-intentioned choices. Explore the enhancement of job descriptions and prerequisites based on historical insights, strategic promotion of pivotal positions, and differentiation between capability and motivation in task completion. Understand the importance of adapting employee skill sets for a successful dealership journey.