Name
Redefining the Buying Experience: Building Customer Loyalty at Every Touchpoint
Date & Time
Monday, November 6, 2023, 10:15 AM - 11:00 AM
Alex Reyes
Description

 

Join Susan Medrano, SVP & General Manager of Outdoors (Synchrony), alongside a panel of industry experts and dealers as we discuss opportunities to reshape the powersports buyer experience and tackle a wide-range of pressing questions like: 

  • How do we define solid credit decisioning, and why is it crucial for dealers?
  • What best practices successfully drive service, accessory, and upgrade messages when people aren't buying due to higher rates or lack of inventory?
  • How are you hiring and training staff to sell at every touchpoint?
  • What role do services and financing play in driving customer loyalty?

Session Type
Panel Discussion